How to Redeem Your Points
Loyalty points earned on a purchase may be redeemed beginning the following calendar day. Points cannot be redeemed on the transaction that earned them or on another purchase that same day.
Rewards may cover up to 50% of your eligible merchandise subtotal, after discounts and before taxes or shipping.
Points may not be used for taxes.
The same requirement applies to larger rewards: your eligible merchandise subtotal must be at least twice the reward amount.
Customers must pay the remaining balance, plus applicable taxes and shipping. Rewards cannot reduce a purchase balance to zero or create a negative balance.
Points earned on a purchase are available to redeem beginning the following calendar day. You cannot redeem newly earned points on the purchase that earned them or on another purchase that same day.
Your eligible merchandise subtotal must be at least twice the reward amount:
Minimum purchase amounts are calculated after discounts and before taxes and shipping.
Rewards can cover up to 50% of your eligible merchandise subtotal. You must pay the remaining balance, plus applicable taxes and shipping. Rewards cannot reduce your purchase balance to zero or create a negative balance.
Rewards may be redeemed on eligible merchandise purchased through Jackson Square Collective. Gift cards, taxes, and shipping cannot be paid with rewards and do not count toward the minimum purchase requirement.
You must have enough available points for the reward you wish to redeem. Points cannot be borrowed or advanced, and redemptions cannot create a negative points balance.
Rewards have no cash value and cannot be exchanged for cash or applied to previous purchases.
All returns are subject to the applicable merchandise return policy. Points earned on returned items will be reversed. Refunds are limited to the amount actually paid, and redeemed rewards are not refunded as cash.
We expect everyone to treat our team and fellow shoppers with respect. Jackson Square Collective reserves the right to suspend or terminate loyalty program participation for threats, harassment, abusive conduct, fraud, or misuse of the program. Termination may result in forfeiture of unused points and rewards, subject to applicable law.
Honest reviews, good-faith complaints, and respectful feedback do not affect loyalty program eligibility.
Ask our team to enroll you during your next visit to Jackson Square Collective! We’ll need your name, email address, and phone number to create your loyalty account.
Your phone number makes it easy for our team to find your account at checkout, so please provide the same number each time you shop. This helps us credit your points to the correct account and look up your available rewards.
Jackson Square Collective reserves the right to modify, suspend, or discontinue its loyalty rewards program at any time without advance notice, subject to applicable law. Changes may include earning rates, redemption requirements, reward values, and eligible merchandise. Updates take effect when posted on our website unless otherwise stated.
